FAQ


Part A
General Questions
Q.1 What is the company that develops ClassBooking?
Q.2 What is the office hours and contact method for customer services?
Q.3 What user types should I register among Learners, Learning Center and Tutors & Instructors?

Part B
The following questions are more related to Learning Centers
Q.1 Would my client database be viewed and shared by others non-related parties?
Q.2 How to add an "Event"?
Q.3 Can I connect with my Instructors?
Q.4 What are the uses of SMS function?
Q.5 How many SMS do I get?

Part C
The following questions are more related to Learners/Parents
Q.1 I am a parent, where do I register?
Q.2 I am a parent, can I book classes/activities for my kids and for myself as well?
Q.3 I am a parent, can I also register for a niece coming to HK from overseas?
Q.4 Is there any way to search for Personal Tutors?
Q.5 Can I search for classes/activities and Learning Centers?
Q.6 Would my personal information be viewed by others non-related parties?
Q.7 Is there any charges for posting 'Tutoring Jobs' and hiring Tutors?

Part D
The following questions are more related to Instructor/Tutor
Q.1 What is the difference between Tutor and Instructor?
Q.2 Am I belong to both Instructor and Tutor by default?
Q.3 Can a tutor runs classes as self-employed ?
Q.4 Is there any charges for apply for tutoring jobs?
Q.5 In tutoring jobs, what is the matching mechanism?

Part A
General Questions and Answers
Q.1 What is the company that develops ClassBooking? Top
  ClassBooking is developed by Art Group Limited -- an Incubatee of Hong Kong CyberPort IncuTrain Center which funded by the HKSAR government in creative and media businesses. It is a new Learning 2.0 company involving in offering mobile learning tools and application services. For more information, please click here.
 
Q.2 What are the office hours and contact method for customer services? Top
  Our office hours are Mon – Fri : 9am-6pm. You can contact our Customers Service at 3166 3918 or email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or use the email center at our website (please click here). Do not hesitate to contact us once you have any inquires. We are very pleased to answer inquires and welcome feedbacks.
 
Q.3 What user types should I register among Learners, Learning Center and Tutors & Instructors? Top
  You should register according to the below roles.
Learners are suitable for Individual Learners (16+) and Parents who want to manage their classes/activities for themselves as well as their kids. For those below 16, it is recommended to let’s your parents to add you as one of a learner under his/her account and manage classes for you.
Learning Centers are suitable for activities/classes providers who want to manage their enrollment details.
Tutors & Instructors are suitable for those who teach for Learning Centers and will be assigned classes by your own Learning Centers (Tutors) and also suitable for those who want to apply for private tutoring jobs of Learners/Parents (Instructors).


 Part B
The following questions and answers are more related to Learning Centers
Q.1 Would my client database be viewed and shared by others non-related parties? Top
  No. Others non-related parties CAN NOT view and share your client database. You have full access to your own database and only Instructors belong to you can see the students of their classes/activities. For more information, please see our “Data Privacy Policy
 
Q.2 How to add an "Event"? Top
  After login, at "Manage Class/Event" page, click "Add Event" button on the top right. Then will be directed to "Adding a class" page with category selected as "Event". Therefore you can define fields name for data collection from Participants.
 
Q.3 Can I connect with my Instructors? Top
  Yes, it is preferred for your Learning Centers to connect with your Instructors. Learning Centers should recommend their Instructors to register an “Instructor” account and apply as Instructor for your Learning Center. Therefore you both are linked up. Then you can assign classes/activities to them.
 
Q.4 What are the uses of SMS function? Top
  SMS function allows you to provide last-minute offer to Learners/Parents who bookmarked your classes/activities. When the classes/activities are getting closer to the start date and still have vacancy, you can send SMS messages to Learners/Parents to get them enrolled. SMS function also allows you to broadcast your message to all clients with a click of button. For example, in some emergency cases such as sick-leave of instructors, you can broadcast message to correlated Learners/Parents to inform them “Do not come back for XXX class/activity today. . . . . .”
 
Q.5 How many SMS do I get?
  Under the free trial period/promotional launch plan, there is no SMS quota. Only subscription plans include SMS quota and it depends on different plan. For more information, please contact our Account Manager - Daniel Chun at 5132 5169 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it


 Part C
The following questions and answers are more related to Learners/Parents
Q.1 I am a parent, where do I register? Top
  Parents should register as a “Learner” user type. After register, you should add your kid as a “Learner”, then you can manage classes/activities related to your kids.
 
Q.2 I am a parent, can I book classes/activities for my kids and for myself as well? Top
  Yes. You can book classes/activities for yourself and kids at the same time. What you need to do is to add yourself and your kids as a separate Learner. Therefore, you can book and manage classes/activities for both yourself and kids.
 
Q.3 I am a parent, can I also register for a niece coming to HK from overseas?
  Yes. Same as the previous question, you just need to add your niece as a new Learner. Then you can book and manage classes/activities for him/her.
 
Q.4 Is there any way to search for Personal Tutors? Top
  No. As a parent, you can only create your listing requirement for personal tutors and tutors will apply to your tutor job case.
 
Q.5 Can I search for classes/activities and Learning Centers? Top
  Yes. There is a search box on the top right menu bar. You can define what you want to search about classes/activities and Learning Centers by keywords, districts, categories, prices, etc.
 
Q.6 Would my personal information be viewed by others non-related parties? Top
  No. Others non-related parties CAN NOT viewed your personal information. Only correlated parties that you have built relationship can view your information. For example, if a parent enrolls a class/activity of a Learning Center for kid, only that Learning Center can view the information of that Parent and Kid. For more information, please see our “Data Privacy Policy
 
Q.7 Is there any charges for posting 'Tutoring Jobs' and hiring Tutors? Top
  No, it is FREE. We won’t charge Learners/Parents any fee for posting and successfully hired tutors through tutoring job.


Part D
The following questions and answers are more related to Instructor/Tutor
Q.1 What is the difference between Tutor and Instructor? Top
  Instructors are those who work for Learning Centers. They are assigned by Learning Centers being as teachers/trainers of the classes/activities. Tutors are those who provide private tutoring service to learners/students. They apply for the tutoring jobs listed by Learners (Parents).
 
Q.2 Am I belong to both Instructor and Tutor by default? Top
  No, it is not by default. You can choose register as a Tutor or Instructor or both of them. There is no any contradiction for being as Instructor and Tutor at the same time. After registration, you can still change the type in “Edit Profile”.
 
Q.3 Can a tutor runs classes as self-employed ? Top
  Absolutely, in many cases like western countries, a lot of skilled teachers preferred to teach at home and other homeschool children. In this case, please sign up as a Learning Center and then use your tutor account to apply as a tutor of this Learning Center account. Then create classes/activities and assign yourself as the Instructor.
 
Q.4 Is there any charges for apply for tutoring jobs? Top
  No, it is FREE. We won’t charge any money for tutors successfully applied for tutoring job.
 
Q.5 In tutoring jobs, what is the matching mechanism? Top
  ClassBooking won’t participate in the matching process. The matching decision is solely made by Learners/Parents. Once you and other tutors applied for a tutoring job listed by Learners/Parents, Learners/Parents will decide which applicant is appropriate. Then Parents will contact that preferred tutors directly.